What login details do I need to provide to my service provider?

In order to get your theme installed, you’ll need to provide a few details when placing your order. If you don’t know how to find any of these details, contact your web hosting provider’s support department. They should be able to help you find everything you need.

Your service provider will need:

 

FTP details

In order to upload files to your website, your service provider will need FTP (File Transfer Protocol) access.

You’ll need to provide an FTP server address (usually something like ftp.yourwebsite.com) and a username and password.

Note: Generally this will give your service provider access to all files that have been uploaded to your web hosting account, so if you would like to restrict their access to just the folder where they’ll be working, contact your web hosting provider’s support department. They should be able to help you set up a restricted FTP account for your service provider.

 

Control Panel login details

In order to configure a database and other settings for your website, your service provider will usually need access to your web hosting account’s control panel. On many hosting setups this is called cPanel, but this may be called something different on your setup.

You’ll need to provide a URL where your service provider can log in, and a username and password.

Note: As above, this will give your service provider access to a lot of settings on your web hosting account. If you would like to restrict their access to just the areas that they need, contact your web hosting provider’s support department to set this up.

 

What not to include

Keep in mind that Express Services only covers a very basic installation, so don’t include extra customization requests in this field.